FAQs
Q: What types of motorcycle gear do you offer?
A: We offer a wide range of protective gear including helmets, jackets, gloves, boots, and more. Our products cater to various riding styles from cafe racers to scramblers, cruisers to sport bikes.
Q: Do you cater to all types of riders?
A: Absolutely! Whether you're a daily commuter, weekend warrior, track day enthusiast, or long-distance tourer, we have gear suited for your needs.
Q: How do I know what size to order?
A: Check out our detailed size guides for each product category. If you're still unsure, reach out to our customer service team for personalized assistance.
Q: What's your return policy?
A: We offer a 14-day return policy on unworn, unused items in original packaging. To initiate a return, please contact our customer service at customerservice@protectandride.com. All returns and refunds will be handled according to our general terms and conditions.
Q: Do you ship internationally?
A: Yes, we ship to selected countries including the USA, Canada, EU countries, UK, Switzerland, Norway, Turkey, Australia, and New Zealand.
Q: Are your products safety certified?
A: All our protective gear meets or exceeds relevant safety standards. Look for specific certifications listed in each product description.
Q: How do I care for my gear?
A: Care instructions vary by product. Generally, follow the manufacturer's guidelines. We also have a Gear Care blog with tips and tricks.
Q: Do you offer warranty on your products?
A: Most of our products come with a manufacturer's warranty. Duration and coverage vary by brand and item.
Q: Can I visit a physical store to try on gear?
A: We are currently an online-only retailer without physical stores. However, our customer service team is always available to assist you with any questions about fit, sizing, or product details.
Q: How can I contact you if I have questions?
A: We're always here to help! You can reach our customer service team through our live chat on the website, via email at customerservice@protectandride.com, through our Contact Us page, or via our social media channels.
Q: How can I stay updated on new products and promotions?
A: Sign up for our newsletter and follow us on social media for the latest updates, product releases, and special offers.
