Terms and Conditions

1. Introduction

Welcome to Protect and Ride! These terms and conditions outline the rules and regulations for the use of our website, https://protectandride.com. By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use Protect and Ride's website if you do not accept all of the terms and conditions stated on this page.

2. Personal Data Protection

We comply with European data protection standards to ensure your personal information is secure. For details, please review our Privacy Policy.

3. Shipping and Delivery

  • Preparation Time: Orders take up to 3 days to prepare.
  • Delivery Time: Delivery can take up to 15 business days. Slight delays beyond the 15 business days may occur. Any compensation for delays is at the discretion of Protect and Ride.

4. Shipping and Returns

  • Return Period: Customers have 14 days from the receipt of their order to return items.
  • Return Condition: Returned goods must be unused and in the same condition as sent to be eligible for a refund. All accompanying items, including bags, guides, stickers, and other by-products, must also be returned in intact condition.
  • Return Procedure: All returns must be requested by contacting customerservice@protectandride.com. Detailed return instructions will be provided.
  • Return Shipping: Returns must be sent via DHL, UPS, or FedEx by air, and all return shipping costs are the responsibility of the customer.
  • Refunds: Refunds will be processed within 15 days after we receive the returned package.
  • Refund Deductions: If delivery costs were included in the order and the customer requests a refund due to dissatisfaction, the cost of delivery will be deducted from the refund amount. If only part of the order is refunded, the cost of the returned items will be deducted from the refund amount.

5. Force Majeure

In events of force majeure, such as COVID-19, delivery times may become indeterminate. In such cases, customers cannot request a cancellation and refund within the first 6 months after the order date.

6. Taxes and Duties

All purchases are exclusive of VAT, sales tax, import duties, and other local taxes. It is the customer's responsibility to fulfill their tax obligations with their local authorities and customs.

7. Quality Control

Every item undergoes a quality control inspection just before shipment to ensure it meets our high standards.

8. Warranty

All our products come with a two-year manufacturer's warranty from the date of order.

9. Liability

Protect and Ride is not liable for any accidents involving one or more items purchased from our site.

10. Legal Compliance

As we sell various items internationally, it is the customer's responsibility to ensure that the product complies with the legal requirements and certifications of their country.

11. Company Information

Protect and Ride is owned by Nawri Daron KLG and operates under Swiss law.

Thank you for shopping with Protect and Ride. Ride safe and gear up right!